Before Your Stay

Reservations

You’re all booked up, but if you want to make any changes or add a little something extra, just email us or there’s always the option to call our host.

Door Codes & Building Access

At Kotel you can benefit of a 24/7 self check-in. The keycode to your room will be sent to you by SMS and email between 12:00 and 15:00 PM on the day of your arrival. Please do not hesitate to contact us should you have any issues with your access.

Best Rate Guarantee

Book directly with us or on our website www.kotel.co.uk for the best rate, guaranteed. If you find a better publicly-available rate anywhere else online, we will match it and discount that rate by a further 10%.

Children

Children are welcome to stay at Kotel. We can provide you with a travel baby cot and beddings free of charge and/or an extra bed at an additional charge. We will do all our best to honour your requests at any given time however, we encourage you to inform us ahead of your arrival date to make sure we can best accommodate you.

During Your Stay

Food & Drink

All our studios and apartments benefit of a kitchenette equipped with all the basics you may need during your stay such as microwave, fridge-freezer, kettle, water filtration tap system.

Please let us know if you seek any recommendations for where to dine at The Lakes. We’ve partnered up with some great no-to-miss places in the area which are definitely worth trying!

Security

We are an apart hotel without reception, therefore, should you ever need any assistance please contact our on-site host during office hours. Outside of these hours, we have a security company on call available 24/7 . Please note that CCTV is in operation throughout the common areas at Kotel.

Fibre Wireless Internet

Information about our free fast fibre internet access will be provided at time of booking and on arrival.

Please avoid interfering, moving or disconnecting any equipment relating to the provision of the Internet access as well as using connection for any illegal or immoral purpose (including but not limited to file sharing). Should we be made aware of any such use, we reserve the right to pass on any record to the authorities.

Car Parking

We have an on site 24/7 car park available to all of our guests at Kotel.

Those Extras

Please note that extra beds are available on request at £30 plus VAT per bed. Baby cots are available at no extra cost.
We have a strict non-smoking policy in all our studios and apartments a charge equal or greater to one night’s rate is applicable for breaching this policy.
An on-site car park is available for you 24/7 at no extra cost.
Please note that any abuse or misuse of our studios and apartments is subject to extra charges and prosecutions.

After Your Stay

Keep In Touch

At Kotel we value all of our guests’ feedback. Please email us yours at hello@kotel.co.uk after your stay and tell us how we did and what we could do better.

Tell Your Friends

Refer a friend and you’ll both get a 10% off our Best Available Rate on your next stay with us! Find out more by emailing us on hello@kotel.co.uk